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Ueno, Akiko ORCID logoORCID: https://orcid.org/0000-0001-6157-3193 (2012) Which HRM practices contribute to service culture? Total Quality Management & Business Excellence, 23 (11) . pp. 1227-1239. ISSN 1478-3363 [Article] (doi:10.1080/14783363.2012.733255)

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