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Palazzo, Maria, Foroudi, Pantea 
ORCID: https://orcid.org/0000-0003-4000-7023 and Ferri, Maria Antonella
(2021)
Examining antecedents and consequences of perceived-service-quality in the hotel industry: a comparison between London and New York.
The TQM Journal, 33
(7)
.
pp. 193-221.
ISSN 1754-2731
[Article]
(doi:10.1108/TQM-09-2020-0203)
