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Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Kekale, Tauno, Repka, Mikko, Pereira, Zulema Lopes and Silva, Graca (2001) European quality management practices: the impact of national culture. International Journal of Quality & Reliability Management, 18 (7) . pp. 692-707. ISSN 0265-671X [Article] (doi:10.1108/EUM0000000005776)

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Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2008) Which management practices are contributory to service quality? International Journal of Quality & Reliability Management, 25 (6) . pp. 585-603. ISSN 0265-671X [Article] (doi:10.1108/02656710810881890)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2009) Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews. International Journal of Quality & Reliability Management, 26 (8) . pp. 761-777. ISSN 0265-671X [Article] (doi:10.1108/02656710910984156)