Items where Author / Artist / Editor is "Ueno, Akiko"

Article

Koohang, A., Nord, J., Ooi, K., Al-Emran, M., Aw, E., Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823 and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2023) Shaping the metaverse into reality: multidisciplinary perspectives on opportunities, challenges, and future research. Journal of Computer Information Systems . ISSN 0887-4417 [Article] (Accepted/In press)

Vecchi, Michela ORCID: https://orcid.org/0000-0002-0129-6769, Elf, Patrick ORCID: https://orcid.org/0000-0001-7420-4434, Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Dilmperi, Athina ORCID: https://orcid.org/0000-0002-7653-7619, Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823 and Devereux, Luke ORCID: https://orcid.org/0000-0003-2441-3427 (2022) Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: a three-country study. Journal of International Marketing, 30 (2) . pp. 56-72. ISSN 1069-031X [Article] (doi:10.1177/1069031X221079609)

Sharma, Piyush, Chan, Ricky Y. K., Davcik, Nebojsa and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2022) Cultural differences in deliberate counterfeit purchase behavior. Marketing Intelligence & Planning, 40 (1) . pp. 121-137. ISSN 0263-4503 [Article] (doi:10.1108/MIP-10-2020-0460)

Sharma, Piyush, Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 and Kingshott, Russel (2021) Self-service technology in supermarkets – do frontline staff still matter? Journal of Retailing and Consumer Services, 59 , 102356. pp. 1-10. ISSN 0969-6989 [Article] (doi:10.1016/j.jretconser.2020.102356)

Sharma, Piyush, Jain, Kokil, Kingshott, Russel and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2020) Customer engagement and relationships in multi-actor service ecosystems. Journal of Business Research, 121 . pp. 487-494. ISSN 0148-2963 [Article]

Kwok, Francis, Sharma, Piyush, Gaur, Sanjaya Singh and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2019) Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective. International Business Review, 28 (5) , 101481. ISSN 0969-5931 [Article] (doi:10.1016/j.ibusrev.2018.02.008)

Jenkins, Andrew and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2017) Classroom disciplinary climate in secondary schools in England: what is the real picture? British Educational Research Journal, 43 (1) . pp. 124-150. ISSN 0141-1926 [Article] (doi:10.1002/berj.3255)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2014) Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality. Procedia - Social and Behavioral Sciences, 148 . pp. 24-31. ISSN 1877-0428 [Article] (doi:10.1016/j.sbspro.2014.07.011)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2013) Are performance appraisals and reward really a contributory factor to service quality? Services Marketing Quarterly, 34 (1) . pp. 34-48. ISSN 1533-2969 [Article] (doi:10.1080/15332969.2013.739938)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2012) Which HRM practices contribute to service culture? Total Quality Management & Business Excellence, 23 (11) . pp. 1227-1239. ISSN 1478-3363 [Article] (doi:10.1080/14783363.2012.733255)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2010) What are the fundamental features supporting service quality? Journal of Services Marketing, 24 (1) . pp. 74-86. ISSN 0887-6045 [Article] (doi:10.1108/08876041011017907)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2009) Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews. International Journal of Quality & Reliability Management, 26 (8) . pp. 761-777. ISSN 0265-671X [Article] (doi:10.1108/02656710910984156)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2008) Is empowerment really a contributory factor to service quality? The Service Industries Journal, 28 (9) . pp. 1321-1337. ISSN 0264-2069 [Article] (doi:10.1080/02642060802230262)

Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 (2008) Which management practices are contributory to service quality? International Journal of Quality & Reliability Management, 25 (6) . pp. 585-603. ISSN 0265-671X [Article] (doi:10.1108/02656710810881890)

Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Kekale, Tauno, Repka, Mikko, Pereira, Zulema Lopes and Silva, Graca (2001) European quality management practices: the impact of national culture. International Journal of Quality & Reliability Management, 18 (7) . pp. 692-707. ISSN 0265-671X [Article] (doi:10.1108/EUM0000000005776)

Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Kekale, Tauno, Repka, Mikko, Pereira, Zulema Lopez and Silva, Graca (2001) Quality training: needs and evaluation-findings from a European survey. Total Quality Management, 12 (4) . pp. 483-490. ISSN 1478-3363 [Article] (doi:10.1080/09544120123778)

Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Periera, Zulema Lopez, Silva, Graca, Kekale, Tauno and Repka, Mikko (2001) Quality training: findings from a European survey. The TQM Magazine, 13 (1) . pp. 61-68. ISSN 0954-478X [Article] (doi:10.1108/09544780110360615)

Book Section

Zha, Dongmei, Marvi, Reza ORCID: https://orcid.org/0000-0002-2583-4613, Foroudi, Pantea ORCID: https://orcid.org/0000-0003-4000-7023, Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823, Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Jin, Zhongqi ORCID: https://orcid.org/0000-0002-2881-2188 and Melewar, T. C. (2021) An assessment of customer experience concept: looking back to move forward. In: Building Corporate Identity, Image and Reputation in the Digital Era. Melewar, T. C., Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823 and Foroudi, Pantea ORCID: https://orcid.org/0000-0003-4000-7023, eds. Routledge Studies in Marketing . Routledge, London, pp. 289-306. ISBN 9780367531232, e-ISBN 9781003080572, pbk-ISBN 9780367531249. [Book Section] (doi:10.4324/9781003080572-13)