Items where Author / Artist / Editor is "Ueno, Akiko"
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Article
Koohang, A., Nord, J., Ooi, K., Al-Emran, M., Aw, E., Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823 and Ueno, Akiko
ORCID: https://orcid.org/0000-0001-6157-3193
(2023)
Shaping the metaverse into reality: multidisciplinary perspectives on opportunities, challenges, and future research.
Journal of Computer Information Systems
.
ISSN 0887-4417
[Article]
(Accepted/In press)
Vecchi, Michela ORCID: https://orcid.org/0000-0002-0129-6769, Elf, Patrick
ORCID: https://orcid.org/0000-0001-7420-4434, Ueno, Akiko
ORCID: https://orcid.org/0000-0001-6157-3193, Dilmperi, Athina
ORCID: https://orcid.org/0000-0002-7653-7619, Dennis, Charles
ORCID: https://orcid.org/0000-0001-8793-4823 and Devereux, Luke
ORCID: https://orcid.org/0000-0003-2441-3427
(2022)
Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: a three-country study.
Journal of International Marketing, 30
(2)
.
pp. 56-72.
ISSN 1069-031X
[Article]
(doi:10.1177/1069031X221079609)
Sharma, Piyush, Chan, Ricky Y. K., Davcik, Nebojsa and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2022)
Cultural differences in deliberate counterfeit purchase behavior.
Marketing Intelligence & Planning, 40
(1)
.
pp. 121-137.
ISSN 0263-4503
[Article]
(doi:10.1108/MIP-10-2020-0460)
Sharma, Piyush, Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193 and Kingshott, Russel
(2021)
Self-service technology in supermarkets – do frontline staff still matter?
Journal of Retailing and Consumer Services, 59
, 102356.
pp. 1-10.
ISSN 0969-6989
[Article]
(doi:10.1016/j.jretconser.2020.102356)
Sharma, Piyush, Jain, Kokil, Kingshott, Russel and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2020)
Customer engagement and relationships in multi-actor service ecosystems.
Journal of Business Research, 121
.
pp. 487-494.
ISSN 0148-2963
[Article]
Kwok, Francis, Sharma, Piyush, Gaur, Sanjaya Singh and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2019)
Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective.
International Business Review, 28
(5)
, 101481.
ISSN 0969-5931
[Article]
(doi:10.1016/j.ibusrev.2018.02.008)
Jenkins, Andrew and Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2017)
Classroom disciplinary climate in secondary schools in England: what is the real picture?
British Educational Research Journal, 43
(1)
.
pp. 124-150.
ISSN 0141-1926
[Article]
(doi:10.1002/berj.3255)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2014)
Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality.
Procedia - Social and Behavioral Sciences, 148
.
pp. 24-31.
ISSN 1877-0428
[Article]
(doi:10.1016/j.sbspro.2014.07.011)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2013)
Are performance appraisals and reward really a contributory factor to service quality?
Services Marketing Quarterly, 34
(1)
.
pp. 34-48.
ISSN 1533-2969
[Article]
(doi:10.1080/15332969.2013.739938)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2012)
Which HRM practices contribute to service culture?
Total Quality Management & Business Excellence, 23
(11)
.
pp. 1227-1239.
ISSN 1478-3363
[Article]
(doi:10.1080/14783363.2012.733255)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2010)
What are the fundamental features supporting service quality?
Journal of Services Marketing, 24
(1)
.
pp. 74-86.
ISSN 0887-6045
[Article]
(doi:10.1108/08876041011017907)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2009)
Which management practices are contributory to service quality? Part 2: Findings from in‐depth interviews.
International Journal of Quality & Reliability Management, 26
(8)
.
pp. 761-777.
ISSN 0265-671X
[Article]
(doi:10.1108/02656710910984156)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2008)
Is empowerment really a contributory factor to service quality?
The Service Industries Journal, 28
(9)
.
pp. 1321-1337.
ISSN 0264-2069
[Article]
(doi:10.1080/02642060802230262)
Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193
(2008)
Which management practices are contributory to service quality?
International Journal of Quality & Reliability Management, 25
(6)
.
pp. 585-603.
ISSN 0265-671X
[Article]
(doi:10.1108/02656710810881890)
Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Kekale, Tauno, Repka, Mikko, Pereira, Zulema Lopes and Silva, Graca
(2001)
European quality management practices: the impact of national culture.
International Journal of Quality & Reliability Management, 18
(7)
.
pp. 692-707.
ISSN 0265-671X
[Article]
(doi:10.1108/EUM0000000005776)
Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Kekale, Tauno, Repka, Mikko, Pereira, Zulema Lopez and Silva, Graca
(2001)
Quality training: needs and evaluation-findings from a European survey.
Total Quality Management, 12
(4)
.
pp. 483-490.
ISSN 1478-3363
[Article]
(doi:10.1080/09544120123778)
Mathews, Brian P., Ueno, Akiko ORCID: https://orcid.org/0000-0001-6157-3193, Periera, Zulema Lopez, Silva, Graca, Kekale, Tauno and Repka, Mikko
(2001)
Quality training: findings from a European survey.
The TQM Magazine, 13
(1)
.
pp. 61-68.
ISSN 0954-478X
[Article]
(doi:10.1108/09544780110360615)
Book Section
Zha, Dongmei, Marvi, Reza ORCID: https://orcid.org/0000-0002-2583-4613, Foroudi, Pantea
ORCID: https://orcid.org/0000-0003-4000-7023, Dennis, Charles
ORCID: https://orcid.org/0000-0001-8793-4823, Ueno, Akiko
ORCID: https://orcid.org/0000-0001-6157-3193, Jin, Zhongqi
ORCID: https://orcid.org/0000-0002-2881-2188 and Melewar, T. C.
(2021)
An assessment of customer experience concept: looking back to move forward.
In:
Building Corporate Identity, Image and Reputation in the Digital Era.
Melewar, T. C., Dennis, Charles
ORCID: https://orcid.org/0000-0001-8793-4823 and Foroudi, Pantea
ORCID: https://orcid.org/0000-0003-4000-7023, eds.
Routledge Studies in Marketing
.
Routledge, London, pp. 289-306.
ISBN 9780367531232, e-ISBN 9781003080572, pbk-ISBN 9780367531249.
[Book Section]
(doi:10.4324/9781003080572-13)