Service models for IT management, IT alignment and IT governance

Miller, David and Woodman, Mark (2011) Service models for IT management, IT alignment and IT governance. In: UKAIS 2011 Annual Conference, 12-13 Apr 2011, Oxford, UK. . [Conference or Workshop Item]

Preview

PDF (Full Paper) - Published version (with publisher's formatting) Available under License Creative Commons Attribution-NonCommercial-NoDerivatives 4.0. Download (789kB) | Preview

Abstract

The working relationship between business and IT is predominantly a product life cycle based approach for meeting IT requirements through the specification of product and production management methods. There is evidence that this is an incomplete and unsatisfactory model. We illustrate how a service based relationship model using new concepts, validated in practice, can improve the business experience and provide more comprehensive methods of alignment and governance. The research method used is based on two overlapping and interacting phases: empirical, situated research and Grounded Theory development. The findings are timely because the convergence with business and the commoditisation of IT are changing the dynamics between the two and changing the nature of the IT supply industry. We discuss the emerging business-focused approach to IT management, alignment, and governance as it applies today and in the context of self-adaptive and self-managing systems.

Actions (login required)

View Item

Statistics

DownloadsShow export options

Export as CSVXMLJSON

Activity Overview

6 month trend

277Downloads

6 month trend

454Hits

Additional statistics are available via IRStats2.