Towards an ethical interaction design: the issue of including stakeholders in law-enforcement software development

Watson, Patrick, Duquenoy, Penny, Brennan, Margaret, Jones, Matt and Walkerdine, James (2009) Towards an ethical interaction design: the issue of including stakeholders in law-enforcement software development. In: OZCHI '09 Proceedings of the 23nd conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design. Foth, Marcus, Kjeldskov, Jesper and Paay, Jenni, eds. ACM, New York, pp. 313-316. ISBN 9781605588544. [Book Section] (doi:10.1145/1738826.1738884)

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In the public sector (particularly in the UK in light of
recent reforms i.e. the Local Government Act 2000, etc.)
a greater degree of accountability and public involvement
or intervention has become the norm in public
infrastructure projects, partially under the rubric of
“stakeholder engagement”. This paper seeks to discuss
public involvement in a law-enforcement technology
(Isis), which operates on a covert basis in the detection
and prevention of child abuse activities across a number
of social networking facilities. Our contribution to the
development of Isis is to perform an ethics centered
consultation process with stakeholders who will
contribute to the design and deployment of the end
software package. To that end, we have sought to
develop a “Modified Participatory Design” approach,
utilizing the knowledge gained from the HCI community
with regards to more traditional design projects and
adapting this body of work to questions of ethics, privacy,
corporate and civic responsibility, monitoring and
awareness issues, etc. in an effort to create a fluid and
agile communication process between stakeholders and
designers, thus taking account of the ethical issues around
Isis as design occurs.

Item Type: Book Section
Additional Information: Conference details: 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7; held in Melbourne, Australia — November 23 - 27, 2009.
Keywords (uncontrolled): Design, Ethics Centred Development, Stakeholder Engagement, New Public Management, Socio-technical Considerations
Research Areas: A. > School of Science and Technology > Computer Science
A. > School of Science and Technology > Computer Science > Aspects of Law and Ethics Related to Technology group
Item ID: 8088
Notes on copyright: Including the post-refereed version as permitted by publishers (8/11)
Useful Links:
Depositing User: Repository team
Date Deposited: 09 Aug 2011 10:48
Last Modified: 30 Nov 2022 01:36

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