The I5P visualisation framework for performance estimation through the alignment of process maturity and knowledge sharing

Georgiadou, Elli, Siakas, Kerstin V. and Balstrup, Bo (2011) The I5P visualisation framework for performance estimation through the alignment of process maturity and knowledge sharing. International Journal of Human Capital and Information Technology Professionals, 2 (2) . pp. 37-47. ISSN 1947-3478 [Article] (doi:10.4018/jhcitp.2011040104)

Abstract

This paper argues that Knowledge Management (KM) and Knowledge Sharing (KS) are strongly linked to organisational maturity. The mechanisms that enable this upward movement and depict measurable effects of performance as the organisation climbs from ad hoc levels to institutionalised high levels of process maturity are investigated. The I5P visualisation framework which aligns a Knowledge Sharing level to the appropriate maturity level and characterises the process from incidental to innovative is examined. This framework provides the basis, in terms of preparedness and disposition towards knowledge sharing, for estimating and measuring organisational performance. In today’s competitive global business environment organisations are increasingly dependent on Information and Communication Technologies (ICTs) and particularly vulnerable to knowledge dilution. The framework links knowledge sharing to process maturity providing a framework that aims to encapsulate tacit accumulated knowledge in the organisation by preserving it for future needs. The framework will be useful to Information Technology (IT) organisations that are familiar with maturity models, such as CMMI.

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