Developing knowledge management capabilities: a structured approach.

Sandhawalia, Birinder and Dalcher, Darren (2011) Developing knowledge management capabilities: a structured approach. Journal of knowledge management, 15 (2) . pp. 313-328. ISSN 1367-3270 [Article] (doi:10.1108/13673271111119718)

Abstract

Purpose – Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue.

Design/methodology/approach – This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities.

Findings – It also presents a four-stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives.

Practical implications – The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.

Originality/value – As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.

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