Best value: is it delivering?
Higgins, Paul, James, Philip 
ORCID: https://orcid.org/0000-0002-1500-9468 and Roper, Ian
(2004)
Best value: is it delivering?
Public Money and Management, 24
(4)
.
pp. 251-258.
ISSN 1467-9302
[Article]
(doi:10.1111/j.1467-9302.2004.00427.x)
Abstract
The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
| Item Type: | Article |
|---|---|
| Research Areas: | A. > Business School > Leadership, Work and Organisations A. > Business School > Leadership, Work and Organisations > Diversity and Gender group A. > Business School > Leadership, Work and Organisations > Employment Relations group |
| ISI Impact: | 3 |
| Item ID: | 630 |
| Useful Links: | |
| Depositing User: | Repository team |
| Date Deposited: | 02 Dec 2008 17:13 |
| Last Modified: | 13 Oct 2016 14:12 |
| URI: | https://eprints.mdx.ac.uk/id/eprint/630 |
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