BPMN, toolsets, and methodology: a case study of business process management in higher education

Barn, Balbir ORCID: https://orcid.org/0000-0002-7251-5033 and Oussena, Samia (2010) BPMN, toolsets, and methodology: a case study of business process management in higher education. In: Information systems development: towards a service provision society. Papadopoulos, George Angelos, Wojtkowski, Wita, Wojtkowski, Gregory, Wrycza, Stanislaw and Zupancic, Jose, eds. Springer, Boston, MA, pp. 685-693. ISBN 9780387848099. [Book Section] (doi:10.1007/b137171_71)

Abstract

This chapter describes ongoing action research which is exploring the use of BPMN and a specific toolset – Intalio Designer to capture the “as is” essential process model of part of an overarching large business process within higher education. The chapter contends that understanding the efficacy of the BPMN notation and the notational elements to use is not enough. Instead, the effectiveness of a notation is determined by the notation, the toolset that is being used, and methodological consideration.
The chapter presents some of the challenges that are faced in attempting to develop computation independent models in BPMN using toolsets such as Intalio Designer™.

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