BPMN, toolsets, and methodology: a case study of business process management in higher education

Barn, Balbir ORCID logoORCID: https://orcid.org/0000-0002-7251-5033 and Oussena, Samia (2010) BPMN, toolsets, and methodology: a case study of business process management in higher education. In: Information systems development: towards a service provision society. Papadopoulos, George Angelos, Wojtkowski, Wita, Wojtkowski, Gregory, Wrycza, Stanislaw and Zupancic, Jose, eds. Springer, Boston, MA, pp. 685-693. ISBN 9780387848099. [Book Section] (doi:10.1007/b137171_71)


This chapter describes ongoing action research which is exploring the use of BPMN and a specific toolset – Intalio Designer to capture the “as is” essential process model of part of an overarching large business process within higher education. The chapter contends that understanding the efficacy of the BPMN notation and the notational elements to use is not enough. Instead, the effectiveness of a notation is determined by the notation, the toolset that is being used, and methodological consideration.
The chapter presents some of the challenges that are faced in attempting to develop computation independent models in BPMN using toolsets such as Intalio Designer™.

Item Type: Book Section
Additional Information: Covers the proceedings of the 17th International Conference on Information Systems Development (ISD 2008) that was hosted by the Department of Computer Science of the University of Cyprus at the Annabelle Hotel, Paphos, Cyprus from August 25-27, 2008.
Research Areas: A. > School of Science and Technology
A. > School of Science and Technology > Computer Science > SensoLab group
Item ID: 5248
Useful Links:
Depositing User: Balbir Barn
Date Deposited: 29 Apr 2010 08:46
Last Modified: 17 Apr 2019 11:39
URI: https://eprints.mdx.ac.uk/id/eprint/5248

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