Disrupting digital library development with scenario informed design

Fields, Bob ORCID: https://orcid.org/0000-0003-1117-1844, Blandford, Ann, Furniss, Dominic and Keith, Suzette (2007) Disrupting digital library development with scenario informed design. Interacting with Computers, 19 (1) . pp. 70-82. ISSN 0953-5438 [Article] (doi:10.1016/j.intcom.2006.07.003)

Abstract

Reports a study of introducing scenario-based methods on two Digital Library projects, where developers constructed scenario descriptions to aid their design discussion and reflection. Scenarios initially had the effect of disrupting established ways of working. A rigorous analysis of observed design meetings revealed differences in perspective between a ‘user centred' approach and practical, function-oriented concerns of developers. The compromise reached was scenario-informed design: scenarios were generated to reason about the use of selected system functions, helping to create productive common ground between perspectives. The findings will be important for those researching scenario-based methods and introducing such approaches into design practice.

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