Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system

Kodagoda, Neesha, Wong, B. L. William ORCID: https://orcid.org/0000-0002-3363-0741 and Khan, Nawaz (2009) Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system. In: Human-Computer Interaction – INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedigns Part I. Gross, Tom, Gulliksen, Jan, Kotzé, Paula, Oestreicher, Lars, Palanque, Philippe, Prates, Raquel Oliveira and Winckler, Marco, eds. Lecture Notes in Computer Science., 5726 . Springer, pp. 77-80. ISBN 9783642036545. [Book Section] (doi:10.1007/978-3-642-03655-2_8)

Abstract

We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.

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