Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system
Kodagoda, Neesha, Wong, B. L. William ORCID: https://orcid.org/0000-0002-3363-0741 and Khan, Nawaz
(2009)
Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system.
In:
Human-Computer Interaction – INTERACT 2009: 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedigns Part I.
Gross, Tom, Gulliksen, Jan, Kotzé, Paula, Oestreicher, Lars, Palanque, Philippe, Prates, Raquel Oliveira and Winckler, Marco, eds.
Lecture Notes in Computer Science., 5726
.
Springer, pp. 77-80.
ISBN 9783642036545.
[Book Section]
(doi:10.1007/978-3-642-03655-2_8)
Abstract
We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.
Item Type: | Book Section |
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Additional Information: | 12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedings, Part I. |
Research Areas: | A. > School of Science and Technology A. > School of Science and Technology > Computer Science |
Item ID: | 4750 |
Useful Links: | |
Depositing User: | Devika Mohan |
Date Deposited: | 26 Mar 2010 06:05 |
Last Modified: | 11 Apr 2019 19:13 |
URI: | https://eprints.mdx.ac.uk/id/eprint/4750 |
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