Dialogue based interfaces for universal access.

Huyck, Christian R. ORCID: https://orcid.org/0000-0003-4015-3549 (2010) Dialogue based interfaces for universal access. Universal access in the Information Society . ISSN 1615-5289 [Article] (doi:10.1007/s10209-010-0209-5)

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Conversation provides an excellent means of communication for almost all people. Consequently, a conversational interface is an excellent mechanism for allowing people to interact with systems. Conversational systems are an active research area, but a wide range of systems can be developed with current technology. More sophisticated interfaces can take considerable effort, but simple interfaces can be developed quite rapidly. This paper gives an introduction to the current state of the art of conversational systems and interfaces. It describes a methodology for developing conversational interfaces and gives an example of an interface for a state benefits web site. The paper discusses how this interface could improve access for a wide range of people, and how further development of this interface would allow a larger range of people to use the system and give them more functionality.

Item Type: Article
Research Areas: A. > School of Science and Technology > Computer Science
A. > School of Science and Technology > Computer Science > Artificial Intelligence group
ISI Impact: 0
Item ID: 4332
Useful Links:
Depositing User: Chris Huyck
Date Deposited: 05 Mar 2010 11:34
Last Modified: 21 Jun 2021 09:27
URI: https://eprints.mdx.ac.uk/id/eprint/4332

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