Socially assistive robots in health and social care: acceptance and cultural factors. Results from an exploratory international online survey

Papadopoulos, Irena ORCID logoORCID:, Wright, Steve ORCID logoORCID:, Koulouglioti, Christina ORCID logoORCID:, Ali, Sheila ORCID logoORCID:, Lazzarino, Runa ORCID logoORCID:, Martín‐García, Ángel ORCID logoORCID:, Oter‐Quintana, Cristina ORCID logoORCID:, Kouta, Christiana ORCID logoORCID:, Rousou, Elena ORCID logoORCID:, Papp, Katalin, Krepinska, Radka, Tothova, Valerie ORCID logoORCID:, Malliarou, Maria ORCID logoORCID:, Apostolara, Paraskevi, Lesińska‐Sawicka, Małgorzata ORCID logoORCID:, Nagorska, Małgorzata ORCID logoORCID:, Liskova, Miroslava, Nortvedt, Line ORCID logoORCID:, Alpers, Lise‐Merete ORCID logoORCID:, Biglete‐Pangilinan, Sylvia ORCID logoORCID:, Oconer‐Rubiano, Ma. Florinda, Chaisetsampun, Wireeporn ORCID logoORCID:, Wichit, Nutchanath ORCID logoORCID:, Ghassemi, Akhtar‐Ebrahimi ORCID logoORCID:, Jafarjalal, Ezzat ORCID logoORCID:, Zorba, Akile, Kuckert‐Wöstheinrich, Andrea, Malla, Rabin, Toda, Tomiko ORCID logoORCID:, Akman, Özlem ORCID logoORCID:, Öztürk, Candan ORCID logoORCID:, Puvimanasinghe, Teresa ORCID logoORCID:, Ziaian, Tahereh ORCID logoORCID:, Eldar‐Regev, Orit ORCID logoORCID: and Nissim, Sara ORCID logoORCID: (2023) Socially assistive robots in health and social care: acceptance and cultural factors. Results from an exploratory international online survey. Japan Journal of Nursing Science, 20 (2) , e12523. ISSN 1742-7932 [Article] (doi:10.1111/jjns.12523)

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Aim: This study explored the views of an international sample of registered nurses and midwives working in health and social care concerning socially assistive robots (SARs), and the relationship between dimensions of culture and rejection of the idea that SARs had benefits in these settings. Methods: An online survey was used to obtain rankings of (among other topics) the extent to which SARs have benefits for health and social care. It also asked for free text responses regarding any concerns about SARs. Results: Most respondents were overwhelmingly positive about SARs' benefits. A small minority strongly rejected this idea, and qualitative analysis of the objections raised by them revealed three major themes: things might go wrong, depersonalization, and patient‐related concerns. However, many participants who were highly accepting of the benefits of SARs expressed similar objections. Cultural dimensions of long‐term orientation and uncertainty avoidance feature prominently in technology acceptance research. Therefore, the relationship between the proportion of respondents from each country who felt that SARs had no benefits and each country's ratings on long‐term orientation and uncertainty avoidance were also examined. A significant positive correlation was found for long‐term orientation, but not for uncertainty avoidance. Conclusion: Most respondents were positive about the benefits of SARs, and similar concerns about their use were expressed both by those who strongly accepted the idea that they had benefits and those who did not. Some evidence was found to suggest that cultural factors were related to rejecting the idea that SARs had benefits.

Item Type: Article
Sustainable Development Goals:
Keywords (uncontrolled): artificial intelligence, cultural dimensions, socially assistive robots, technology acceptance
Research Areas: A. > School of Health and Education > Mental Health, Social Work and Interprofessional Learning
Item ID: 37357
Notes on copyright: © 2023 The Authors. Japan Journal of Nursing Science published by John Wiley & Sons Australia, Ltd on behalf of Japan Academy of Nursing Science.
This is an open access article under the terms of the Creative Commons Attribution License (, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
Depositing User: Jisc Publications Router
Date Deposited: 03 Feb 2023 11:39
Last Modified: 14 Apr 2023 10:00

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