An enabling framework for blockchain in tourism

Balasubramanian, Sreejith ORCID logoORCID:, Singh Sethi, Jaspreet, Ajayan, Shalini and Paris, Cody Morris ORCID logoORCID: (2022) An enabling framework for blockchain in tourism. Information Technology & Tourism, 24 (2) . pp. 165-179. ISSN 1098-3058 [Article] (doi:10.1007/s40558-022-00229-6)

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This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-trip). As we know, the tourism sector contributes immensely to world GDP and job creation. However, the COVID-19 pandemic, even after two years since it first appeared, continues to adversely impact the tourism prospects of countries across the world due to nationwide lockdowns and travel restrictions. As the world tries to adapt to the “new normal,“ the tourism sector is forced to re-think its ways of doing business and bring about innovations to facilitate the new norms of contactless and safe transactions. Also, the sector, more than ever, need to effectively deal with its inherent challenges such as transparency and credibility of information, fraudulent practices, opportunistic behavior of intermediaries, and foreign currency risks. Blockchain technology can transform the tourism sector by offering innovative solutions that address its pressing issues. However, our current understanding of blockchain application in tourism is quite limited, with previous work being largely fragmented and narrow in terms of both scope and application. We foresee that the insights offered in this viewpoint, including the framework, will advance both theory and practice and facilitate the implementation of blockchain-enabled solutions across different travel stages.

Item Type: Article
Sustainable Development Goals:
Keywords (uncontrolled): Cryptocurrency · Automation · Intelligent environments · Digitalization · Disintermediation · Smart tourism · Blockchain technology · COVID-19
Research Areas: A. > Business School
Item ID: 35606
Notes on copyright: © The Author(s) 2022
Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit
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Depositing User: Cody Paris
Date Deposited: 16 Aug 2022 11:06
Last Modified: 12 Sep 2022 09:26

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