Can lean management improve support for print disabled students? A Middlesex University case study

Edwards, J. Adam ORCID logoORCID: https://orcid.org/0000-0001-9536-6782 (2022) Can lean management improve support for print disabled students? A Middlesex University case study. ALISS Quarterly, 17 (3) . pp. 18-24. ISSN 1747-9258 [Article]

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Abstract

In 2021 I undertook the Middlesex University Continuous Improvement Practitioner Programme (CIPP) to gain a qualification in Lean Management. All participants had to undertake a project to review a service in their area and I chose to focus on the Library’s support for disabled students. My project looked at how we might improve support for our print disabled students and, in particular, improving take up of the 121 support offered by our Liaison Librarians. This short case study explains the basics of Lean and will then look at my project in detail: How it was done, the discoveries made along the way, the spin off project on screen reader testing and reflections on where we are now.

Item Type: Article
Sustainable Development Goals:
Research Areas: A. > Library and Student Support
Item ID: 35117
Useful Links:
Depositing User: Adam Edwards
Date Deposited: 25 May 2022 14:24
Last Modified: 07 Jun 2022 18:13
URI: https://eprints.mdx.ac.uk/id/eprint/35117

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