Enactment of compassionate leadership by nursing and midwifery managers: results from an international online survey

Papadopoulos, Irena ORCID logoORCID: https://orcid.org/0000-0001-6291-4332, Wright, Steve, Lazzarino, Runa ORCID logoORCID: https://orcid.org/0000-0002-4206-4913, Koulouglioti, Christina ORCID logoORCID: https://orcid.org/0000-0003-3227-6696, Aagard, Magdeline, Akman, Özlem, Alpers, Lise-Merete, Apostolara, Paraskevi, Araneda, Julieta, Biglete-Pangilinan, Sylvia, Eldar-Regev, Orit, González-Gil, Maria Teresa, Kouta, Christiana, Krepinska, Radka, Lesińska-Sawicka, Małgorzata, Liskova, Miroslava, Lopez-Diaz, Lucero, Malliarou, Maria, Martín-García, Ángel, Muñoz-Salinas, Mara, Nagórska, Małgorzata, Ngunyulu, Roinah Nkhensani, Nissim, Sara, Nortvedt, Line, Oconer-Rubiano, Florinda, Oter-Quintana, Cristina, Öztürk, Candan, Papp, Katalin, Piratoba-Hernandez, Blanca, Rousou, Elena, Tolentino-Diaz, Maria Ymelda, Tothova, Valerie and Zorba, Akile (2021) Enactment of compassionate leadership by nursing and midwifery managers: results from an international online survey. BMJ Leader . ISSN 2398-631X [Article] (Published online first) (doi:10.1136/leader-2020-000385)

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Abstract

Aim
To explore the views of an international sample of nursing and midwifery managers concerning attributes that they associate with compassionate management.
Method
A cross- sectional online survey. Using a snowballing sampling method, 1217 responses were collected from nursing and midwifery managers in 17 countries. A total of complete 933 responses to a question related to which actions and behaviours indicated that a manager was exercising compassionate leadership were analysed for this paper. First, content analysis of the responses was conducted, and second, a relative distribution of the identified themes for the overall sample and for each participating country was calculated.
Results
Six main themes were identified describing the attributes of a compassionate leader: (1) Virtuous support, (2) Communication, (3) Personal virtues of the manager, (4) Participatory communication, (5) Growth/flourishing/ nurturing and (6) Team cohesion. The first three themes mentioned above collectively accounted for 63% of the responses, and can therefore be considered to be the most important characteristics of compassionate management behaviour.
Conclusion
The key indicators of compassionate management in nursing and midwifery which were identified emphasise approachability, active and sensitive listening, sympathetic responses to staff members’ difficulties (especially concerning child and other caring responsibilities), active support of and advocacy for the staff team and active problem solving and conflict resolution. While there were differences between the countries’ views on compassionate healthcare management, some themes were widely represented among different countries’ responses, which suggest key indicators of compassionate management that apply across cultures

Item Type: Article
Research Areas: A. > School of Health and Education > Mental Health, Social Work and Interprofessional Learning
Item ID: 34169
Notes on copyright: This article has been accepted for publication in 'Papadopoulos I, Wright S, Lazzarino R, et al. Enactment of compassionate leadership by nursing and midwifery managers: results from an international online survey. BMJ Leader, Published Online First: 27 September 2021' following peer review, and the Version of Record can be accessed online at https://doi.org/10.1136/leader-2020-000385
© Author(s) (or their employer(s)) 2021. No commercial re-use. See rights and permissions. Published by BMJ.
Reuse of this manuscript version (excluding any databases, tables, diagrams, photographs and other images or illustrative material included where a another copyright owner is identified) is permitted strictly pursuant to the terms of the Creative Commons Attribution-Non Commercial 4.0 International (CC-BY-NC 4.0) https://creativecommons.org/licenses/by-nc/4.0/
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Depositing User: Runa Lazzarino
Date Deposited: 15 Nov 2021 12:59
Last Modified: 07 Jun 2022 15:25
URI: https://eprints.mdx.ac.uk/id/eprint/34169

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