Narrative and design for wellbeing: a user-centered approach
Jordan, Patrick W., Bardill, Andy ORCID: https://orcid.org/0000-0002-2451-3260, Herd, Kate
ORCID: https://orcid.org/0000-0002-0019-1340 and Grimaldi, Silvia
(2020)
Narrative and design for wellbeing: a user-centered approach.
ACTIO - Journal of Technology in Design, Film Arts and Visual Communication
(4)
.
ISSN 2665-1890
[Article]
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Abstract
The narratives that we have about our lives can affect our wellbeing. The Products and services that we own or use can play a role in these narratives (Jordan, Bardill, Herd and Grimaldi 2020) – the car that says "I am a success", the toy that says "I am a good parent" or the customer-care that lets me know that "I am not important.”
In an exploratory study, 41 undergraduate students described experiences with two different products or services – one that enabled and one that failed to enable a desired narrative. These 82 case studies were analysed to explore concepts relevant to narrative in the context of product and service use.
We identify six different ways in which a product or service can enable a narrative, evaluate Jung’s archetypes as a means of narrative classification, and explore the roles of products and users in enabling stories. The implications for user research and design are explored.
Item Type: | Article |
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Keywords (uncontrolled): | Narrative, wellbeing, design, ergonomics, affective design, emotional design |
Research Areas: | A. > School of Science and Technology > Design Engineering and Mathematics |
Item ID: | 30777 |
Useful Links: | |
Depositing User: | Patrick Jordan |
Date Deposited: | 03 Aug 2020 09:21 |
Last Modified: | 29 Nov 2022 18:14 |
URI: | https://eprints.mdx.ac.uk/id/eprint/30777 |
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