Is the sharing economy about sharing at all? A linguistic analysis of Airbnb reviews over time

Quattrone, Giovanni ORCID logoORCID:, Nicolazzo, Serena, Nocera, Antonino, Quercia, Daniele and Capra, Licia (2018) Is the sharing economy about sharing at all? A linguistic analysis of Airbnb reviews over time. Proceedings of the Twelfth International AAAI Conference on Web and Social Media. In: ICWSM 2018, 25-28 Jun 2018, Stanford, California, United States. ISBN 9781577357988. ISSN 2334-0770 [Conference or Workshop Item]

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The sharing economy manifesto emphasises sharing underused resources as a means to build stronger communities. This manifesto has however received strong critiques that claim these markets are all about access as opposed to sharing, and that consumers are after utilitarian, as opposed to social, value. Being able to assess whether an economy is about access or sharing has important implications for how companies operate, and compete, in this space. To help shed light onto this, we perform a linguistic analysis of the reviews that peers in a sharing economy platform leave to one an- other. We take Airbnb in U.S. as a use case, and identify the main themes that peers discuss in their reviews from 2012 to 2016. We find that, as one expects, utilitarian values (e.g., properties’ facilities, convenience of location, business con- duct) have been discussed much more frequently than social values (e.g., guest/host interactions), and, more interestingly, this gap has substantially increased over the years.

Item Type: Conference or Workshop Item (Paper)
Research Areas: A. > School of Science and Technology > Computer Science
Item ID: 29151
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Depositing User: Giovanni Quattrone
Date Deposited: 12 Jan 2021 09:33
Last Modified: 12 Jan 2021 09:33

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