X-ray specs, stickers and colouring in: seeing beyond the configurator using design probes

Herd, Kate ORCID: https://orcid.org/0000-0002-0019-1340, Bardill, Andy and Karamanoglu, Mehmet ORCID: https://orcid.org/0000-0002-5049-2993 (2009) X-ray specs, stickers and colouring in: seeing beyond the configurator using design probes. In: The 5th International Conference on Mass Customization and Personalization, 04-08 Oct 2009, Helsinki, Finland. . [Conference or Workshop Item]

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Abstract

The broad spectrum of research within the field of MC to date has done much to further knowledge relating to the practical implementation of designing and manufacturing custom, co-designed products. However, research into the customer experience remains limited. There is a need to understand both the nature of the codesign experience in MC, and how to design for it? The selection of research methods used to explore this area appears imperative in uncovering useful and relevant data and insights. This paper discusses the application of design probes as a research method for a means of exploring what the literature refers to as the 'multifaceted phenomenon' of
customer experience, and introduces a research project using these tools for the construction of conceptual models.

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