The impact of visitors' experience intensity on in-situ destination image formation

Iordanova, Elitza and Stylidis, Dimitrios ORCID logoORCID: (2019) The impact of visitors' experience intensity on in-situ destination image formation. Tourism Review, 74 (4) . pp. 841-860. ISSN 1660-5373 [Article] (doi:10.1108/TR-12-2018-0178)

PDF - Final accepted version (with author's formatting)
Download (628kB) | Preview


Purpose – This study aims to shed some light on destination image formation by exploring whether image is altered as a result of tourists’ experience intensity with a destination.

Design/methodology/approach – A visitor experience intensity index was developed based on the amount of events and attractions visitors have already attended/visited or were planning to attend/visit during their stay. The data was collected using self-administered questionnaires and the total sample consisted of 400 tourists in Linz, Austria. Principal Component Analysis, MANOVA and Discriminant Analysis were applied to analyse the data.

Findings – The findings indicate that the higher the experience intensity score, the more favourable the cognitive and affective evaluations of destination image, indicating that tourists’ experiences are central in the formation of the in-situ image.

Research limitations/implications – The ‘level of psychological involvement’ with the destination should be considered by future studies, as this paper focused on level of experience intensity.
Practical implications – This paper supports the effective and innovative solutions for place marketing and branding of tourist destinations such as promoting experiences that further enhance destination image. The study also assists places with bad reputation or negative image, like the selected case study (Linz, Austria), in repositioning themselves as attractive experience providers.

Originality/value – The paper’s originality lies in applying ‘mere exposure theory’ in tourism and using an innovative way of measuring tourists’ experience through an intensity index. The study addresses a significant, but still neglected image determinant, that of experience intensity, contributing to a better understanding of the in situ destination image formation process.

Item Type: Article
Research Areas: A. > Business School > Marketing, Branding and Tourism
Item ID: 26341
Notes on copyright: This is the accepted version of the manuscript "The impact of visitors' experience intensity on in-situ destination image formation", published in the journal "Tourism Review" available via the journal site at:
This article is © Emerald Publishing Limited and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Useful Links:
Depositing User: Dimitrios Stylidis
Date Deposited: 03 Apr 2019 10:05
Last Modified: 06 Jun 2022 12:38

Actions (login required)

View Item View Item


Activity Overview
6 month trend
6 month trend

Additional statistics are available via IRStats2.