Situation awareness in emergency medical dispatch

Wong, B. L. William ORCID: https://orcid.org/0000-0002-3363-0741 and Blandford, Ann (2004) Situation awareness in emergency medical dispatch. International Journal of Human-Computer Studies, 61 (4) . pp. 421-452. ISSN 1071-5819 [Article] (doi:10.1016/j.ijhcs.2003.12.012)

Abstract

This paper represents the culmination of collaborative work, starting in 2000 and continuing until 2004. Using an ethnographic-type study and cognitive task analysis methods, the characteristics of situation awareness in a command and control room setting, in particular, amongst emergency ambulance dispatchers, was identified. Using data generated from the study, a framework for Situation Awareness is proposed that integrated the conceptual dimensions of Endsley, with that of Wickens. This work, based on empirical evidence, has provided a framework for understanding the interactions between the different Levels of SA, and the areas of the work domain in which SA is needed.

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