Organisational culture and effectiveness: a multi-perspective analysis on Indian knowledge-intensive firm

Mathew, Jossy ORCID logoORCID: (2019) Organisational culture and effectiveness: a multi-perspective analysis on Indian knowledge-intensive firm. Employee Relations, 41 (3) . pp. 538-551. ISSN 0142-5455 [Article] (doi:10.1108/ER-09-2017-0219)

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Purpose - The purpose of this paper is to critically evaluate the theorised relationship between organisational culture and effectiveness.
Design/methodology/approach - The empirical data were collected through a five month ethnographic study in an Indian knowledge-intensive firm. It adopts the three perspectives framework of culture that encompasses integration, differentiation and fragmentation perspectives and a comprehensive examination of effectiveness.
Findings: Integrated, differentiated and fragmented perspectives of culture capture multiple organizational values and they affect effectiveness in varied ways. Appropriate cultures, although not sufficient conditions, are crucial for effectiveness, especially in knowledge- intensive firms. High levels of differentiation and fragmentation prevent the formation of strong cultures. This challenges organisational integration.
Practical implications: There is a heightened need for the application of sophisticated HRM systems in rhe software sector. Some context specific measures of effectiveness are documented.
Originality/value: Through an insightful evaluation of culture effectiveness theorisation till date, the article amplifies current theorisation and illustrates the potential and limitations of organisational cultures in achieving effectiveness.
Paper type - Research paper

Item Type: Article
Keywords (uncontrolled): organisational culture, organisational effectiveness; three-perspectives framework
Research Areas: A. > Business School > Leadership, Work and Organisations
Item ID: 25313
Notes on copyright: This is the accepted version of the manuscript "Organisational culture and effectiveness: a multi-perspective analysis on Indian knowledge-intensive firm", published in the journal "Employee Relations" available via the journal site at: This article is © Emerald Group Publishing and permission has been granted for this version to appear here ( Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
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Depositing User: Jossy Mathew
Date Deposited: 08 Oct 2018 11:50
Last Modified: 29 Nov 2022 19:14

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