Social contribution settings and newcomer retention in humanitarian crowd mapping

Dittus, Martin, Quattrone, Giovanni ORCID logoORCID: and Capra, Licia (2016) Social contribution settings and newcomer retention in humanitarian crowd mapping. SocInfo 2016: Social Informatics. In: 8th International Conference Social Informatics (SocInfo 2016), 11-14 Nov 2016, Bellevue, WA, USA. ISBN 9783319478739. ISSN 0302-9743 [Conference or Workshop Item] (doi:10.1007/978-3-319-47874-6_13)

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Organisers of crowd mapping initiatives seek to identify practices that foster an active contributor community. Theory suggests that social contribution settings can provide important support functions for newcomers, yet to date there are no empirical studies of such an effect. We present the first study that evaluates the relationship between colocated practice and newcomer retention in a crowd mapping community, involving hundreds of first-time participants. We find that certain settings are associated with a significant increase in newcomer retention, as are regular meetings, and a greater mix of experiences among attendees. Factors relating to the setting such as food breaks and technical disruptions have comparatively little impact. We posit that successful social contribution settings serve as an attractor: they provide opportunities to meet enthusiastic contributors, and can capture prospective contributors who have a latent interest in the practice.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Published as: Dittus M., Quattrone G., Capra L. (2016) Social Contribution Settings and Newcomer Retention in Humanitarian Crowd Mapping. In: Spiro E., Ahn YY. (eds) Social Informatics. SocInfo 2016. Lecture Notes in Computer Science, vol 10047. Springer, Cham
Research Areas: A. > School of Science and Technology > Computer Science
Item ID: 24523
Notes on copyright: This is a post-peer-review, pre-copyedit version of an article published in SocInfo 2016: Social Informatics . The final authenticated version is available online at:
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Depositing User: Giovanni Quattrone
Date Deposited: 06 Jul 2018 18:09
Last Modified: 29 Nov 2022 21:31

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