Examining the influence of corporate website favorability on corporate image and corporate reputation: findings from fsQCA

Ageeva, Elena, Melewar, T. C., Foroudi, Pantea ORCID: https://orcid.org/0000-0003-4000-7023, Dennis, Charles ORCID: https://orcid.org/0000-0001-8793-4823 and Jin, Zhongqi ORCID: https://orcid.org/0000-0002-2881-2188 (2018) Examining the influence of corporate website favorability on corporate image and corporate reputation: findings from fsQCA. Journal of Business Research, 89 . pp. 287-304. ISSN 0148-2963 [Article] (doi:10.1016/j.jbusres.2018.01.036)

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Abstract

This study uses the attribution and signaling theory perspective to scrutinize the key impacts of the determinants of corporate website favorability. In addition, this paper examines the main influences of satisfaction and attractiveness on corporate image and reputation, observes the role that the demographics of consumers (gender and age) play in such relationships, and proposes a research model along with research tenets. To examine these tenets, the conceptual framework was empirically evaluated through the perceptions of 563 consumers toward the financial setting in Russia (563). This study employs complexity theory, which integrates the principle of equifinality. To examine the data, this research employs fuzzy set qualitative comparative analysis (fsQCA) and confirmatory factor analysis (CFA). Additionally, this study makes a managerial contribution to the understanding of marketing and communication managers and website designers regarding the associations among corporate website favorability, its antecedents, and its consequences.

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