Total quality beyond North America: a comparative analysis of the performance of European excellence award winners

Boulter, Louise ORCID logoORCID:, Bendell, Tony and Dahlgaard, Jens (2013) Total quality beyond North America: a comparative analysis of the performance of European excellence award winners. Internatonal Journal of Operations and Production Management, 33 (2) . pp. 197-215. ISSN 0144-3577 [Article] (doi:10.1108/01443571311295635)



– The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This paper tests whether North American results showing the relative out‐performance of companies that have successfully implemented TQM approaches are replicated in Europe.


– This research uses the same methodology as the seminal work of Hendricks and Singhal. The winning of a Quality Award is used as a proxy for the sound implementation of TQM. Publicly available share price and accounting data is analysed over a ten year period. Changes in the performance of award winning companies relative to non‐award winning companies are tested using a matched‐pair comparison approach.


– The results confirm that, despite evident and marked differences in company structures and institutional environments between North America and Europe, stronger performance is again achieved by the TQM‐oriented award winning companies.


– There is little empirical research establishing the link between TQM and improved financial performance within Europe, with most existing studies presenting findings only based on perception data. The findings presented in this paper close some of the limitations of previous European studies and use rigorous research methods to estimate the financial and business impact of TQM on company performance in Europe. Furthermore, extending Hendricks and Singhal's seminal study to include Europe, has been an objective of those in the European TQM practitioner community ever since the early results were published.

Item Type: Article
Research Areas: A. > Business School
Item ID: 23415
Useful Links:
Depositing User: Louise Boulter
Date Deposited: 25 Jan 2018 16:52
Last Modified: 01 Dec 2022 17:45

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