Creaming and parking in marketized employment services: an Anglo-German comparison

Greer, Ian, Schulte, Lisa and Symon, Graham (2018) Creaming and parking in marketized employment services: an Anglo-German comparison. Human Relations, 71 (11) . pp. 1427-1453. ISSN 0018-7267 [Article] (doi:10.1177/0018726717745958)

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The delivery of public services by nonprofit and for-profit providers alters the nature of services and jobs, often in unintended and undesired ways. We argue that these effects depend on the degree to which the service is ‘marketised’, i.e. whether its funder subjects it to price-based competition. Using case studies of British and German employment services, this paper scrutinises the link between funding practices and service quality. Of particular concern in marketised employment services is the problem of ‘creaming and parking’, in which providers select job-ready clients for services and neglect clients more distant from the labour market. We explore three questions. What are the mechanisms through which marketization produces creaming and parking? What are the differences between these mechanisms in commercial and non-commercial service providers? Which national institutions might serve as a buffer for the landscape of service provision facing price-based competition?

Item Type: Article
Research Areas: A. > Business School > Leadership, Work and Organisations > Employment Relations group
Item ID: 22931
Notes on copyright: Greer, I., Schulte, L., & Symon, G. (2018). Creaming and parking in marketized employment services: An Anglo-German comparison. Human Relations, 71(11), 1427–1453. Copyright © 2018 The Author(s). Reprinted by permission of SAGE Publications.
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Depositing User: Lisa Schulte
Date Deposited: 14 Nov 2017 16:14
Last Modified: 29 Nov 2022 19:32

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