Tourists' destination loyalty through emotional solidarity with residents: an integrative moderated mediation model

Ribeiro, Manuel Alector, Woosnam, Kyle M., Pinto, Patrícia and Silva, João Albino (2018) Tourists' destination loyalty through emotional solidarity with residents: an integrative moderated mediation model. Journal of Travel Research, 57 (3) . pp. 279-295. ISSN 0047-2875 [Article] (doi:10.1177/0047287517699089)

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This study proposes a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty. In order to test the proposed model, a survey of visitors to Cape Verde islands was undertaken. Structural equation modeling and moderated mediation analysis were implemented to assess the relationships involving visitors’ emotional solidarity with residents, satisfaction and destination loyalty. The three dimensions of emotional solidarity were considered in the study: feeling welcomed, sympathetic understanding and emotional closeness. Results indicate that visitors’ feeling welcomed and sympathetic understanding directly influence loyalty. In particular, the relationships involving visitors’ feeling welcomed by residents, emotional closeness with residents and sympathetic understanding with residents and loyalty were all mediated by satisfaction. Additionally, gender was found to moderate the conditional indirect effects of emotional closeness and feeling welcomed on loyalty (via satisfaction). Such relationships were stronger among male visitors. Implications as well as future research opportunities are offered.

Item Type: Article
Research Areas: A. > Business School > Marketing, Branding and Tourism
Item ID: 21370
Notes on copyright: The full text is an author accepted manuscript version of:
Manuel Alector Ribeiro, Kyle M. Woosnam, Patricia Pinto, João Albino Silva, Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model, Journal of Travel Research, First Published March 29, 2017 (Vol 57, Issue 3) pp. 279-295. Copyright © 2017 (The Author(s)). Reprinted by permission of SAGE Publications.
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Depositing User: Manuel Alector Ribeiro
Date Deposited: 16 Feb 2017 16:23
Last Modified: 29 Nov 2022 20:09

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