An investigation into the efficacy of avatar-based systems for student advice

Currie, Edward ORCID: https://orcid.org/0000-0003-1186-5547, Harvey, Pirkko, Daryanani, Padma ORCID: https://orcid.org/0000-0002-5641-5542, Augusto, Juan Carlos ORCID: https://orcid.org/0000-0002-0321-9150, Arif, R. and Ali, Almaas (2016) An investigation into the efficacy of avatar-based systems for student advice. EAI Endorsed Transactions on e-Learning, 3 (11) . ISSN 2032-9253 [Article] (doi:10.4108/eai.15-6-2016.151450)

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Abstract

Student support is an important function in all universities. Most students expect access to support 24/7, but support staff cannot be available at all times of day. This paper addresses this problem, describing the development of an avatar-based system to guide students through the materials provided by a university student employability service. Firstly, students and staff were surveyed to establish the demand for such a system. The system was then constructed. Finally, the system was evaluated by students and staff, which led to a clearer understanding of the optimal role for avatar-based systems and consequent improvements to the system’s functionality.

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