Brand ambidexterity and commitment in higher education: an exploratory study

Nguyen, Bang, Yu, Xiaoyu, Melewar, T. C. and Hemsley-Brown, Jane (2016) Brand ambidexterity and commitment in higher education: an exploratory study. Journal of Business Research, 69 (8) . pp. 3105-3112. ISSN 0148-2963 [Article] (doi:10.1016/j.jbusres.2016.01.026)

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The study investigates a university’s brand ambidexterity-strategy and its effects on brand image, reputation, and commitment in higher education. A research model integrates the determinants of university-specific brand performance, and proposes that commitment towards a particular university is influenced by: (a) brand ambidexterity, that is, exploratory and exploitative orientations; and (b) student level responses, these being the students’ perceptions with brand image and reputation leading to increased commitment with the university. Findings suggest that when students choose to commit for the study of a postgraduate degree, a variety of factors influence their decision, of which the brand performance and brand image constructs play major roles; interestingly, brand reputation is less important. The framework helps university managers in designing appropriate strategies to influence students’ commitment towards the university to, for example, continue their post-graduate studies. Implications exist for broader brand management and customer management approaches that include up and cross-selling schemes.

Item Type: Article
Research Areas: A. > Business School > Marketing, Branding and Tourism
Item ID: 18978
Notes on copyright: © 2016 Elsevier Inc. This author's accepted manuscript version is made available under the CC-BY-NC-ND 4.0 license
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Depositing User: Tc Melewar
Date Deposited: 08 Mar 2016 10:35
Last Modified: 29 Nov 2022 21:42

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