Enhancing student support with a virtual assistant

Harvey, Pirkko, Currie, Edward ORCID logoORCID: https://orcid.org/0000-0003-1186-5547, Daryanani, Padma ORCID logoORCID: https://orcid.org/0000-0002-5641-5542 and Augusto, Juan Carlos ORCID logoORCID: https://orcid.org/0000-0002-0321-9150 (2016) Enhancing student support with a virtual assistant. Vincenti, Giovanni, Bucciero, Alberto and Vaz de Carvalho, Carlos, eds. E-Learning, E-Education, and Online Training: Second International Conference, eLEOT 2015, Novedrate, Italy, September 16-18, 2015, Revised Selected Papers. In: eLEOT 2015: 2nd EAI International Conference on e-Learning e-Education and Online Training, 16-18 Sept 2015, Novedrate, Italy. ISBN 9783319288826, e-ISBN 9783319288833. ISSN 1867-8211 [Conference or Workshop Item] (doi:10.1007/978-3-319-28883-3_13)


Effective student support can be seen as a key element in enhancing students’ learning experience and has the potential to improve retention, progression and student achievement. The purpose of this research was to investigate student responses to the idea of using an avatar-based virtual support system and to develop such a system for piloting in a specific university service. A survey was conducted to establish the perceived need for such a system. A prototype system was then implemented in a limited domain, namely student employability and a further survey was conducted to obtain feedback from potential users as to its efficacy. This was generally positive and our intention is now to roll out the system across other university services.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Paper published as a chapter in: E-Learning, E-Education, and Online Training, Volume 160 of the series Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, 2016, pp 101-109
Research Areas: A. > School of Science and Technology > Computer Science > Intelligent Environments group
Item ID: 18083
Useful Links:
Depositing User: Ed Currie
Date Deposited: 13 Oct 2015 09:30
Last Modified: 25 Mar 2021 13:47
URI: https://eprints.mdx.ac.uk/id/eprint/18083

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