Pay, conditions and care quality in residential, nursing and domiciliary services

Carr, Sarah (2014) Pay, conditions and care quality in residential, nursing and domiciliary services. Other. Joseph Rowntree Foundation, York. . [Monograph]


How do pay and conditions for workers in residential, nursing and domiciliary care services relate to the quality of care they provide? Care workers do demanding work for low pay, and social care services are being delivered in an increasingly challenging environment, yet service users, their carers and families have increasing expectations about service quality and care workers’ skills and attributes.

This Round-up finds that:

- there is no conclusive evidence that increased pay improves care quality, but research shows the importance of making staff feel valued; chances for progression; managerial support and proportional human resource management.
- care work’s low social status needs to be addressed, and organisations need to understand the personal motivation of care workers. Many are loyal to the sector because they are motivated by a primary commitment to service users;
- employee retention is important in a sector where staff continuity ensures relationships can be built between care worker and service user

Item Type: Monograph (Other)
Additional Information: ISBN: 9781909586253
Research Areas: A. > School of Health and Education > Mental Health, Social Work and Interprofessional Learning
Item ID: 17244
Depositing User: Sarah Carr
Date Deposited: 15 Jul 2015 11:13
Last Modified: 09 Feb 2022 10:21

Actions (login required)

View Item View Item


Activity Overview
6 month trend
6 month trend

Additional statistics are available via IRStats2.