Implementing sustainable tourism: a multi-stakeholder involvement management framework

Waligo, Victoria ORCID: https://orcid.org/0000-0002-6019-4244, Clarke, Jackie and Hawkins, Rebecca (2013) Implementing sustainable tourism: a multi-stakeholder involvement management framework. Tourism Management, 36 . 342.-353. ISSN 0261-5177 [Article] (doi:10.1016/j.tourman.2012.10.008)

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Abstract

Within the extensive body of literature on sustainable tourism (ST), its successful implementation is an emerging and important theme. The lack of or ineffective stakeholder participation is a major obstacle to ST realisation and there is little clarity as to how best to resolve this problem. This paper presents the findings of a purposive UK-based case study that evaluated stakeholder involvement in the implementation of ST. Using over fifty stakeholders’ accounts drawn from eight primary stakeholder groups, a ‘multi-stakeholder involvement management’ (MSIM) framework was developed. The MSIM framework consists of three strategic levels: attraction, integration and management of stakeholder involvement. Six stages are embedded within the three levels: scene-setting, recognition of stakeholder involvement capacity, stakeholder relationship management, pursuit of achievable objectives, influencing implementation capacity and monitoring stakeholder involvement. These are supported by the overarching notion of ‘hand-holding’ and key actions [e.g. managing stakeholder adaptability] that enhance stakeholder involvement in ST.

Key words: Implementation, Sustainable Tourism, Stakeholder Involvement, Stakeholder framework

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