Uncomfortable interactions

Benford, Steve, Greenhalgh, Chris, Giannachi, Gabriella, Walker, Brendan ORCID logoORCID: https://orcid.org/0000-0001-9000-0554, Marshall, Joe and Rodden, Tom (2012) Uncomfortable interactions. In: Proceedings of the 2012 ACM Annual Conference on Human Factors in Computing Systems - CHI '12. ACM, pp. 2005-2014. ISBN 9781450310154. [Book Section] (doi:10.1145/2207676.2208347)


We argue for deliberately and systematically creating uncomfortable interactions as part of powerful cultural experiences. We identify the potential benefits of uncomfortable interactions under the general headings of entertainment, enlightenment and sociality. We then review artworks and performances that have employed discomfort, including two complementary examples from the worlds of entertainment and performance. From this, we articulate a suite of tactics for designing four primary forms of discomfort referred to as visceral, cultural, control and intimate. We discuss how moments of discomfort need to be embedded into an overall experience which requires a further consideration of the dramatic acts of exposition, rising action, climax, falling action, and dénouement. Finally, we discuss an ethical framework for uncomfortable interactions which leads us to revisit key issues of consent, withdrawal, privacy and risk.

Item Type: Book Section
Research Areas: A. > School of Science and Technology > Design Engineering and Mathematics
Item ID: 12088
Useful Links:
Depositing User: Users 3197 not found.
Date Deposited: 30 Sep 2013 10:03
Last Modified: 13 Oct 2016 14:28
URI: https://eprints.mdx.ac.uk/id/eprint/12088

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