Exploring the importance of reflection in the control room

Back, Jonathan, Furniss, Dominic, Attfield, Simon ORCID: https://orcid.org/0000-0001-9374-2481, Hassard, Stephen and Blandford, Ann (2009) Exploring the importance of reflection in the control room. In: CHI 2009 Workshop on Designing for Reflection on Experience, 04 Apr 2009, Boston, MA, USA. . [Conference or Workshop Item]

Abstract

While currently difficult to measure or explicitly design for, evidence suggests that providing people with opportunities to reflect on experience must be recognized and valued during safetycritical work. We provide an insight into reflection as a mechanism that can help to maintain both individual and team goals. In the control room, reflection can be task-based, critical for the 'smooth' day-to-day operational performance of a socio-technical system, or can foster learning and organisational change by enabling new understandings gained from experience. In this position paper we argue that technology should be designed to support the reflective capacity of people. There are many interaction designs and artefacts that aim to support problem-solving, but very few that support self-reflection and group reflection. Traditional paradigms for safety-critical systems have focussed on ensuring the functional correctness of designs, minimising the time to complete tasks, etc. Work in the area of user experience design may be of increasing relevance when
generating artefacts that aim to encourage reflection.

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