Trialling the SMART approach: identifying and assessing sense-making

Wong, B. L. William ORCID: https://orcid.org/0000-0002-3363-0741, Kodagoda, Neesha, Rooney, Chris, Attfield, Simon ORCID: https://orcid.org/0000-0001-9374-2481 and Choudhury, Sharmin (Tinni) (2013) Trialling the SMART approach: identifying and assessing sense-making. In: 2013 International Annual Meeting of the Human Factors and Ergonomics Society, 30 Sep - 04 Oct 2013, San Diego, CA, USA. . [Conference or Workshop Item]

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Abstract

It is important to develop tools that support sense-making by providing representations that help to capture the externalisation of the thinking process. The paper focuses on a new method for identifying the sense-making processes of experts by combing probes with cognitive task analysis methods. The data-frame sense-making model is used as a theoretical frame, and the probes have been developed around the model to elicit experts’ sense-making. However, in the analysis proceeding a sense-making task, the developed probes by themselves were unable to capture the experts sense-making and a stronger emphasis of cognitive task analysis methods and observations were required to interpret the findings.

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