Items where Author is "Wang, Xuan Lorna"
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Wang, Xuan Lorna (2012) Relationship or revenue: potential management conflicts between customer relationship management and hotel revenue management. International Journal of Hospitality Management, 31 (3). pp. 864-874. ISSN 0278-4319
Wang, Xuan Lorna (2012) The impact of revenue management on hotel key account relationship development. International Journal of Contemporary Hospitality Management, 24 (3). pp. 358-380. ISSN 0959-6119
Wang, Xuan Lorna and Bowie, David (2009) Revenue management: the impact on business-to-business relationships. Journal of Services Marketing, 23 (1). pp. 31-41. ISSN 0887-6045
Van der Rest, Jean-Pierre and Wang, Xuan Lorna and Heo, Cindy (2013) Future of perceived price fairness research in hospitality. In: The Routledge handbook of hospitality management. Pantelidis, Ioannis, ed. Routledge Taylor & Francis. ISBN 9780415671774 (In Press)
Wang, Xuan Lorna (2013) Revenue management and customer relationship management. In: Revenue management for hospitality and tourism. Legohérel, Patrick and Poutier, Elisabeth and Fyall, Alan, eds. Goodfellow, Oxford, UK, pp. 194-212. ISBN 9781908999504
Conference or Workshop Item
Wang, Xuan Lorna (2013) Sell honestly, never sell your honesty: revenue management and corporate reputation management. In: 2nd World Research Summit for Tourism and Hospitality, 15-17th Dec 2013, University of Central Florida.
Heo, Cindy and Van der Rest, Jean-Pierre and Wang, Xuan Lorna (2013) Cultural influences on fairness perception of revenue management pricing in the tourism and hospitality industry. In: The 11th Asia Pacific CHRIE Conference, May 2013, University of Macau, Macau.
Davenport, Lorraine and Wang, Xuan Lorna (2013) An investigation in to the relevance of UK hospitality management degree programmes to the hotel industry. In: Council for Hospitality Management Education’s Annual Research Conference, 16-17 May 2013, Edinburgh, Scotland.
Wang, Xuan Lorna and Kadi, Akhil (2012) Facing the challenges: revenue management in UK hotels in an uncertain time. In: 2nd Advances in Hospitality & Tourism Marketing and Management Conference, 31 May - 3 June 2013, Corfu, Greece.
Wang, Xuan Lorna and Eisenschitz, Aram (2009) Olympic City: what does it mean for Beijing’s destination image? In: The 4th International Conference on Services Management, 08-09 May 2009, Oxford, UK.
Wang, Xuan Lorna (2007) Relationship or revenue: management paradoxes between customer relationships and revenue management. In: Academy of Marketing Conference, 3rd - 6th, July 2007, Kingston Business School, Surrey, UK.
Wang, Xuan Lorna (2006) Yield management and its impact on customer relationships in the service industry. In: Academy of Marketing Conference, 4th - 6th, July 2006, Middlesex University, London.
Wang, Xuan Lorna (2002) Hotel yield management and its impact on customer relationships. In: The 8th Asia Pacific Tourism Association Annual Conference, 10th - 13th, July 2002, Dalian, China.