Items where Author is "Wang, Xuan Lorna"
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Wang, Xuan Lorna (2013) Sell honestly, never sell your honesty: revenue management and corporate reputation management. In: 2nd World Research Summit for Tourism and Hospitality, 15-17th Dec 2013, University of Central Florida.
Van der Rest, Jean-Pierre and Wang, Xuan Lorna and Heo, Cindy (2013) Future of perceived price fairness research in hospitality. In: The Routledge handbook of hospitality management. Pantelidis, Ioannis, ed. Routledge Taylor & Francis. ISBN 9780415671774 (Accepted/In Press)
Heo, Cindy and Van der Rest, Jean-Pierre and Wang, Xuan Lorna (2013) Cultural influences on fairness perception of revenue management pricing in the tourism and hospitality industry. In: The 11th Asia Pacific CHRIE Conference, May 2013, University of Macau, Macau.
Wang, Xuan Lorna (2013) Revenue management and customer relationship management. In: Revenue management for hospitality and tourism. Legohérel, Patrick and Poutier, Elisabeth and Fyall, Alan, eds. Goodfellow, Oxford, UK, pp. 194-212. ISBN 9781908999504
Davenport, Lorraine and Wang, Xuan Lorna (2013) An investigation in to the relevance of UK hospitality management degree programmes to the hotel industry. In: Council for Hospitality Management Education’s Annual Research Conference, 16-17 May 2013, Edinburgh, Scotland.
Wang, Xuan Lorna (2012) Relationship or revenue: potential management conflicts between customer relationship management and hotel revenue management. International Journal of Hospitality Management, 31 (3). pp. 864-874. ISSN 0278-4319
Wang, Xuan Lorna and Kadi, Akhil (2012) Facing the challenges: revenue management in UK hotels in an uncertain time. In: 2nd Advances in Hospitality & Tourism Marketing and Management Conference, 31 May - 3 June 2013, Corfu, Greece.
Wang, Xuan Lorna (2012) The impact of revenue management on hotel key account relationship development. International Journal of Contemporary Hospitality Management, 24 (3). pp. 358-380. ISSN 0959-6119
Wang, Xuan Lorna and Eisenschitz, Aram (2009) Olympic City: what does it mean for Beijing’s destination image? In: The 4th International Conference on Services Management, 08-09 May 2009, Oxford, UK.
Wang, Xuan Lorna and Bowie, David (2009) Revenue management: the impact on business-to-business relationships. Journal of Services Marketing, 23 (1). pp. 31-41. ISSN 0887-6045
Wang, Xuan Lorna (2007) Relationship or revenue: management paradoxes between customer relationships and revenue management. In: Academy of Marketing Conference, 3rd - 6th, July 2007, Kingston Business School, Surrey, UK.
Wang, Xuan Lorna (2006) Yield management and its impact on customer relationships in the service industry. In: Academy of Marketing Conference, 4th - 6th, July 2006, Middlesex University, London.
Wang, Xuan Lorna (2002) Hotel yield management and its impact on customer relationships. In: The 8th Asia Pacific Tourism Association Annual Conference, 10th - 13th, July 2002, Dalian, China.