Fit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged.

Wong, B. L. William and Springett, Mark and Keith, Suzette (2005) Fit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged. In: People and Computers XIX - The Bigger Picture: Proceedings of HCI 2005 (BCS Conference). Springer Verlag, pp. 149-165. ISBN 1-84628-192-X

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Official URL: http://portal.acm.org/citation.cfm?id=1211392

Abstract

This work was funded through the Citizens Advice Bureau, London. It highlighted the fact that systems evaluated as being usable, can still fail to meet the needs of users. Using field data collected on CAB's information kiosks, their user/clientele profiles, information needs, and information seeking abilities, a framework was developed that helped the CAB understand the characteristics of the community that their systems need to support. The results have been provided to HM Treasury for policy evaluation for supporting future work. This work is being extended to develop technologies to support low literacy users of e-gov and e-social services systems.

Item Type:Book Section
Research Areas:Middlesex University Schools and Centres > School of Science and Technology > Computer Science
ID Code:97
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Deposited On:21 Oct 2008 12:07
Last Modified:04 Dec 2014 15:22

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