Enterprise systems benefit framework for medium sized manufacturing businesses in the UK

Vedanthachari, Lakshmi Narasimhan (2011) Enterprise systems benefit framework for medium sized manufacturing businesses in the UK. In: UKAIS 2011 Annual Conference, 12-13 April, 2011, Oxford University, UK.

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Official URL: http://aisel.aisnet.org/ukais2011/45

Abstract

This study aims to develop an Enterprise Systems benefit framework by identifying the benefits accrued by Medium Sized Manufacturing Businesses from the adoption of Enterprise Systems. For this study, Enterprise Systems consist of ERP, CRM and e-Procurement. Through a critical literature review, a conceptual model is proposed which classifies the benefits as cost reduction, time reduction and quality improvement. Through ten case studies the proposed model was enhanced to a framework that groups the benefits as Procurement & Forecasting, Manufacturing & Logistics, Sales, Marketing & Customer Service, IT infrastructure, organisational benefits.

Item Type:Conference or Workshop Item (Paper)
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Paper 45

Research Areas:Middlesex University Schools and Centres > Business School > Leadership, Work and Organisations
ID Code:9387
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Deposited On:11 Oct 2012 07:36
Last Modified:02 Jul 2014 13:03

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