Older user errors in handheld touchscreen devices: to what extent is prediction possible?

Bradley, Michael D. and Langdon, Patrick and Clarkson, P. John (2011) Older user errors in handheld touchscreen devices: to what extent is prediction possible? In: Universal access in human-computer interaction: users diversity. Stephanidis, Constantine, ed. Lecture Notes in Computer Science, 2 (6766). Springer, Berlin, Germany, pp. 131-139. ISBN 9783642216626

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Official URL: http://dx.doi.org/10.1007/978-3-642-21663-3_14

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Abstract

Touchscreen technology has been shown to offer advantages to older and novice users of digital products, through the relative ease of learning the interaction mechanisms and flexibility of the interface to provide explicit and contextual labelling enabling task sequences to be executed. Interaction problems caused by age related changes in sensory perception, cognition and motor skills are able to be predicted using the Inclusive Design Toolkit, however this technique is unable to predict usage problems caused by lack of prior experience of digital interaction patterns. This paper reports on the ‘errors’ that older users made in a pilot study using a tablet touchscreen device in the course of completing tasks such as turning the device on, setting an alarm and sending an email. An initial classification of the problems encountered by the users is made and the potential for prediction of such errors is discussed.

Item Type:Book Section
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Paper presented at: 6th International Conference, UAHCI 2011, held as part of HCI International 2011: 14th International Conference on Human-Computer Interaction, 9-14 July 2011, Hilton Orlando Bonnet Creek, Orlando, Florida, USA.

Research Areas:Science & Technology > Human Computer Interaction
ID Code:8826
Permissions granted by publisher:Author's version archived by permission of Springer Verlag. The final version is published in Lecture Notes in Computer Science (ISSN: 0302-9743). The original publication is available at www.springerlink.com.
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Deposited On:28 Mar 2012 09:43
Last Modified:20 Jun 2013 04:39

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