Software engineering systems as services using a business-focused service framework

Miller, David and Woodman, Mark (2010) Software engineering systems as services using a business-focused service framework. In: 5th International Conference on Evaluation of Novel Approaches to Software Engineering, 22-24 Jul 2010, Athens, Greece.

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Investment in IT and software systems frequently fails to meet the expectations of the business customer.
This has a consequentially negative impact on business performance and reduces the perception within the
business of the value provided by systems suppliers. This has been a persistently stubborn problem for more
than forty years even after decades of ‘product’ development. This position paper argues that for the
likelihood of a successful business outcome to be increased we must first redefine our understanding of the
‘service’ concept and then apply it more widely, including and embracing the software engineering aspects.
This will improve concepts such as software systems engineering, IT service management, service
performance, change management, alignment, governance and maturity.

Item Type: Conference or Workshop Item (Paper)
Keywords (uncontrolled): Business-Focused IT, Gap Analysis, IT Alignment, IT Governance, IT Service Management, IT Maturity, Service Lifecycle, Service Oriented Architecture, Software Engineering, Service Excellence Model.
Research Areas: A. > School of Science and Technology > Computer and Communications Engineering
Item ID: 8372
Useful Links:
Depositing User: Mr David Miller
Date Deposited: 16 Feb 2012 05:58
Last Modified: 02 Jun 2019 10:18

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