Software engineering systems as services using a business-focused service framework
Miller, David and Woodman, Mark (2010) Software engineering systems as services using a business-focused service framework. In: 5th International Conference on Evaluation of Novel Approaches to Software Engineering, 22-24 Jul 2010, Athens, Greece.
PDF (Position Paper)
- Published Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.
Investment in IT and software systems frequently fails to meet the expectations of the business customer. This has a consequentially negative impact on business performance and reduces the perception within the business of the value provided by systems suppliers. This has been a persistently stubborn problem for more than forty years even after decades of ‘product’ development. This position paper argues that for the likelihood of a successful business outcome to be increased we must first redefine our understanding of the ‘service’ concept and then apply it more widely, including and embracing the software engineering aspects. This will improve concepts such as software systems engineering, IT service management, service performance, change management, alignment, governance and maturity.
|Item Type:||Conference or Workshop Item (Paper)|
|Keywords (uncontrolled):||Business-Focused IT, Gap Analysis, IT Alignment, IT Governance, IT Service Management, IT Maturity, Service Lifecycle, Service Oriented Architecture, Software Engineering, Service Excellence Model.|
|Research Areas:||School of Science and Technology > Computer and Communications Engineering|
|Deposited On:||16 Feb 2012 05:58|
|Last Modified:||20 Jul 2014 08:52|
Repository staff and depositor only: item control page
Full text downloads (NB count will be zero if no full text documents are attached to the record)
Downloads per month over the past year