Designing organizational memory in knowledge intensive companies: a case study.
Alwis, Dee and Hlupic, Vlatka and Rzevski, George (2003) Designing organizational memory in knowledge intensive companies: a case study. In: Knowledge and business process management. Hlupic, Vlatka, ed. Idea Group, Hershey, pp. 137-153. ISBN 9781591400363
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Organisational memory refers to the storage of a company’s collective expertise and experience that is cultivated through human and technological networks for improving organisational performance. A knowledge-sharing environment gives employees access to the most innovative and creative ideas that exist within the company and translates into significant business opportunities for the organisation. In this chapter, the issues related to designing organisational memory in knowledge-intensive companies are investigated using a case study example. Key findings of the case study are outlined, and a framework is proposed to assist knowledge-intensive organisations in implementing and managing a corporate knowledge base.
|Item Type:||Book Section|
Paper originally presented at the 6th UK Academy for Information Systems Conference, University of Portsmouth, England, UK, April 2001.
|Research Areas:||Business School > Accounting and Finance|
|Deposited On:||05 Apr 2011 13:01|
|Last Modified:||07 Mar 2013 12:34|
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