Training to break the barriers of habit in reasoning about unusual faults.

Patrick, John and Grainger, Leigh and Gregov, Anna and Halliday, Polly and Handley, Jim and James, Nicolas and O'Reilly, Sinead (1999) Training to break the barriers of habit in reasoning about unusual faults. Journal of Experimental Psychology: Applied, 5 (3). pp. 314-335. ISSN 1076-898X

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Two studies of experienced operators in a process-control plant aimed to improve diagnosis of unusual multiple faults through training. A process-tracing methodology analyzed operators' concurrent verbalizations and actions during simulated fault scenarios. In Study 1, training increased awareness of multiple faults and provided a heuristic for switching to a representation that included multiple-fault hypotheses. Training had no effect on diagnostic accuracy, although fewer incorrect single-fault hypotheses were regenerated. In Study 2, operators practiced identifying the inconsistencies between a single-fault hypothesis and fault symptoms and modifying this hypothesis into a consistent multiple-fault hypothesis. Training improved diagnostic accuracy because of improved hypothesis modification processes.

Item Type:Article
Research Areas:School of Health and Education > London Sport Institute
Citations on ISI Web of Science:7
ID Code:7276
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Deposited On:15 Mar 2011 09:28
Last Modified:10 Oct 2013 04:35

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