Developing knowledge management capabilities: a structured approach.
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Purpose – Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue. Design/methodology/approach – This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities. Findings – It also presents a four-stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives. Practical implications – The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth. Originality/value – As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.
|Research Areas:||Science & Technology > Software Process, Practice & Design|
|Citations on ISI Web of Science:||0|
|Deposited On:||05 Jan 2011 15:26|
|Last Modified:||10 Oct 2013 09:36|
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