Developing knowledge management capabilities: a structured approach.

Sandhawalia, Birinder and Dalcher, Darren (2011) Developing knowledge management capabilities: a structured approach. Journal of knowledge management, 15 (2). pp. 313-328. ISSN 1367-3270

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Abstract

Purpose – Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue.

Design/methodology/approach – This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities.

Findings – It also presents a four-stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives.

Practical implications – The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.

Originality/value – As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.

Item Type: Article
Research Areas: A. > School of Science and Technology > Computer and Communications Engineering
ISI Impact: 0
Item ID: 6819
Depositing User: Prof Darren Dalcher
Date Deposited: 05 Jan 2011 15:26
Last Modified: 13 Oct 2016 14:21
URI: http://eprints.mdx.ac.uk/id/eprint/6819

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