Developing knowledge management capabilities: a structured approach.

Sandhawalia, Birinder Singh and Dalcher, Darren (2011) Developing knowledge management capabilities: a structured approach. Journal of knowledge management, 15 (2). pp. 313-328. ISSN 1367-3270

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Abstract

Purpose – Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue. Design/methodology/approach – This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities. Findings – It also presents a four-stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives. Practical implications – The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth. Originality/value – As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.

Item Type:Article
Research Areas:Science & Technology > Software Process, Practice & Design
Citations on ISI Web of Science:0
ID Code:6819
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Deposited On:05 Jan 2011 15:26
Last Modified:10 Oct 2013 09:36

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