Best value: is it delivering?
Full text is not in this repository.
This item is available in the Library Catalogue
The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
|Research Areas:||Business > Economics|
|Citations on ISI Web of Science:||3|
|Deposited On:||02 Dec 2008 17:13|
|Last Modified:||10 Mar 2014 08:12|
Repository Staff Only: item control page
Full text downloads (NB count will be zero if no full text documents are attached to the record)
Downloads per month over the past year