Best value: is it delivering?
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The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.
|Research Areas:||Business School > Economics and International Development|
|Citations on ISI Web of Science:||3|
|Deposited On:||02 Dec 2008 17:13|
|Last Modified:||10 Mar 2014 08:12|
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