Best value: is it delivering?

Higgins, Paul and James, Philip and Roper, Ian (2004) Best value: is it delivering? Public Money and Management, 24 (4). pp. 251-258. ISSN 1467-9302

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The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results.

Item Type:Article
Research Areas:Business School > Economics and International Development
Citations on ISI Web of Science:3
ID Code:630
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Deposited On:02 Dec 2008 17:13
Last Modified:10 Mar 2014 08:12

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