Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system.

Kodagoda, Neesha and Wong, B. L. William and Khan, Nawaz (2009) Overview of behaviour characteristics of high and low literacy users: information seeking of an online social service system. In: Human-Computer Interaction – INTERACT 2009. Gross, T., ed. Lecture Notes in Computer Science. . Springer, pp. 77-80. ISBN 9783642036545

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Abstract

We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.

Item Type:Book Section
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12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedings, Part I.

Research Areas:Middlesex University Schools and Centres > School of Science and Technology > Computer Science
ID Code:4750
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Deposited On:26 Mar 2010 06:05
Last Modified:04 Dec 2014 15:22

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