A study of the communication patterns among global software student teams.

Serce, Fatma Cemile and Swigger, Kathleen and Alpaslan, Ferda Nur and Brazile, Robert and Dafoulas, George and Lopez, Victor (2010) A study of the communication patterns among global software student teams. Software Process . ISSN 1077-4866 (In Press)

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Abstract

In this paper we describe a study that examines the communication behaviors in global software student teams. The authors of the paper first characterize the types of communication behaviors that occur when student teams are engaged in distributed group projects. The authors present findings from a three-semester study that examined factors contributing to successful distributed interactions among computer science and information technology students enrolled at the University of Atilim (Turkey), Universidad Tecnológica de Panamá, University of North Texas, and Middle East Technical University (METU). Using content and cluster analysis techniques, we identified distinct patterns of collaboration and examined how these patterns were associated with task, culture, and performance of collaborative teams. Our results suggest that communication patterns among global software learners may be related to task type, culture and performance. It is hoped that these findings will lead to the development of new strategies for improving communication among global software student teams.

Item Type:Article
Research Areas:School of Science and Technology > Computer Science
School of Science and Technology > Computer Science > Intelligent Environments group
ID Code:4560
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Deposited On:24 Mar 2010 09:46
Last Modified:10 Oct 2014 11:43

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