A comparison of marketing practices: perspectives first and second-generation UK South Asians.
McPherson, Mark (2007) A comparison of marketing practices: perspectives first and second-generation UK South Asians. International Journal of Consumer Studies, 31 (2). pp. 174-186. ISSN 1470-6423
Full text is not in this repository.
Official URL: http://web.ebscohost.com/ehost/pdf?vid=4&hid=8&sid...
This item is available in the Library Catalogue
This paper highlights not only the differences and similarities in marketing activities between first and second generation South Asian entrepreneurs; but the extent to which such activities lead to convergence with the mainstream small business population also. Therefore, differences are found in the fact that first generation respondents consider organic growth, thus differentiation via expansion initiatives and related diversification, as a way to access new co-ethnic and non-ethnic customer markets. This contrasts with that of the second generation. Here these particular respondents prefer to adopt a more transparent and open approach to marketing via knowledge skills advantage, and technological expertise. A feature common to both sets of respondents, and again one which this paper argues may be indicative of any small business, finds respondents following some form of self-directed informal customer care/customer centric philosophies . Interestingly, there is no evidence to support differences in customer care and practice between the various business sectors or generation, given that such practices appear even in the absence of any formal procedures and written policies also.
|Research Areas:||A. > Business School > Marketing, Branding and Tourism|
A. > Business School > Strategic Marketing, Consumer Behaviour and Branding/Identity group
|Deposited On:||08 Mar 2010 13:30|
|Last Modified:||20 Mar 2015 16:28|
Repository staff only: item control page
Full text downloads (NB count will be zero if no full text documents are attached to the record)
Downloads per month over the past year