Development of a design probe to reveal customer touch points in the sale of mass customised products.

Herd, Kate and Bardill, Andrew and Karamanoglu, Mehmet (2009) Development of a design probe to reveal customer touch points in the sale of mass customised products. Design Principles and Practices, 3 (3). pp. 193-208. ISSN 1833-1874

[img]
Preview
PDF
2MB

Abstract

As mass customisation (MC) increases in both popularity and accessibility, it raises questions as to the nature and notion of the customer co-design experience; what is a ‘co-design experience’, and how can this be best designed for? This paper posits that by its very nature, a co-design experience consists of activities that relate to the co-design of the product via the product configurator (physical store, online store etc), but also that a co-design experience is broader than that, comprising both tangible and intangible elements, and encompassing the entire purchasing experience from the beginning of co-design activity through to the receipt of the customised product and beyond. Traditional research methods will often fail to capture the entirety of this experience. This paper highlights the need for empathic research methods which go beyond current research within the field of MC, and discusses the development of a design probe used to gain insight into co-design experiences.

Item Type:Article
Research Areas:School of Science and Technology > Design Engineering and Mathematics
ID Code:4303
Useful Links:
Deposited On:02 Mar 2010 15:23
Last Modified:22 Jul 2014 04:40

Repository staff only: item control page

Full text downloads (NB count will be zero if no full text documents are attached to the record)

Downloads per month over the past year